I need to make a change/adjustment to my order. Is that possible?Updated 5 months ago

You may make adjustments to your order prior to receiving a tracking number for your order. If you wish to make an adjustment to your order, please email our customer care team ASAP at [email protected] and include your order number and what adjustment needs to be made. 

If you need to add something to an order, include what size, quantity, and the scent you wish to add. 

THERE WILL BE AN ADDED $5.00 PROCESSING FEE FOR ANY ADDITIONS, ADJUSTMENTS, ADDRESS UPDATES, OR CANCELLATIONS PER ORDER (NOT PER ITEM).

Additionally, if you are making an adjustment that increases the shipping cost, you will be responsible for this amount OR if you qualify for free shipping because of your additions, you will be refunded this amount. 

Any additions must be paid in full before your order will be processed. You will have a maximum of 48 hours to pay an invoice for changes or additions. If the invoice is not paid within that time period, the change will be canceled and the original order will be fulfilled. We cannot guarantee that things will be added, but we will do our best to adjust orders. Please be aware that order adjustments may add 2-3 business days processing time to your order. This policy also applies to requests to combine multiple orders. 

WE RESERVE THE RIGHT TO NOT ACCEPT ORDER ADDITIONS/ADJUSTMENTS DURING SALES AND NEW FRAGRANCE RELEASES DUE TO THE VOLUME OF ORDERS RECEIVED. THIS SLOWS DOWN PROCESSING OF EVERYONE'S ORDERS GREATLY. PLEASE DOUBLE CHECK YOUR ORDER IS COMPLETE BEFORE HITTING SUBMIT. 

Order adjustment requests will only be accepted through email to [email protected]