Life happens. What to do when the unexpected occurs.
If you are logged into your account or checked out as a guest and provided an email address, a confirmation email will be sent out automatically to that email address. You may need to check your junk or spam folders for it. If you have checked out as
In this instance, reach out to our customer service team ASAP at [email protected] after noticing the mistake. If we can catch it in time, we will absolutely do our best to update the address. We cannot guarantee that we will be able to u
You may make adjustments to your order prior to receiving a tracking number for your order. If you wish to make an adjustment to your order, please email our customer care team ASAP at [email protected] and include your order number and wh
We do everything in our power to ensure fast, accurate deliveries, but errors can occur. Once packages leave our facility we have no control over the route USPS or UPS uses to deliver your package. In the event that your package is delayed via USPS o
We primarily use USPS and UPS to deliver our packages and do everything we can to get packages out to our amazing customers with as little issues as possible, but once items leave our facility we no longer have any control. Sometimes an accidental sc
All of our orders are triple checked during our processing phase, but mistakes can happen. In the event that you are missing an item or received an incorrect item, please take detailed pictures of your order as well as the full invoice and email them
We do our best to ensure products are packaged safely and securely. In the event something arrives damaged or leaking, please take detailed pictures of the product(s) that leaked standing upright on a hard, flat surface as well as the packaging and i