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Midwest Fragrance Company Help Center

<span style="font-size:12pt;font-family:Arial;color:#555962;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We do our best to ensure products are packaged safely and securely. In the event something arrives damaged or leaking, please take detailed pictures of the product(s) that leaked standing upright on a hard, flat surface as well as the packaging and invoice and email them to our support team at&#xA0;<a href="https://helpcenter.eoscity.com/admin/hello@midwestfragranceco.com" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial;color:#098cff;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">hello@midwestfragranceco.com</a><span style="font-size:12pt;font-family:Arial;color:#555962;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;- include your order number for our records. They will gladly assist you further regarding reissues or refunds on damaged products.

We do our best to ensure products are packaged safely and securely. In the event something arrives damaged or leaking, please take detailed pictures of the product(s) that leaked standing upright on a hard, flat surface as well as the packaging and i

My oils leaked during transit. Help!

My Order

How do I place an order?

How do I create an account with Midwest Fragrance Company?

What if I forget my account password?

How do I change my account email address/username?

Where do I accept terms & conditions?

Something in my cart disappeared. Why did this happen?

How can I view my order history?

How can I get a copy of my order invoice?

Does Midwest Fragrance Company share my personal information?

Ordering from Midwest Fragrance Company

Do you accept returns?

I don't like the product and want to return it.

How are prices determined?

Policies of Midwest Fragrance Company

Where are you located?

Do you have a store where I can browse items and sniff fragrances?

How do I contact Midwest Fragrance Company?

How often do you have sales?

I hear you have an awesome Facebook Community Group! How can I join??

About Midwest Fragrance Company

General Information

Do you offer free samples?

What size bottles do you sell?

Where are your fragrance oils manufactured?

Do you have a minimum order size?

Do you offer larger or bulk size orders?

There is something out of stock on the website. When will it be restocked?

Why aren't my bottles full? Why are some fuller than others?

What are some of your strongest scents?

Are your fragrance oils reed diffuser compatible?

Can your fragrance oils be used in room sprays?

Why is my fragrance oil a different color than one I received before?

Can I use Midwest Fragrance Company's images and text for my own products?

What does the word (type) after a fragrance mean?

Fragrance Oils

What type of wax do you carry?

Which wax is recommended for candles?

Which wax is recommended for melts/tarts?

What size clamshells do you offer?

How much wax fits in your clamshells?

What size labels work best on your clamshells?

What size bottle is the room spray base sold in?

How does the odor eliminating room spray base work?

Do you have to mix anything in with the room spray base?

What is the shelf life of the room spray base?

Wax & Other Products

Are your products safe?

Do you provide IFRA and SDS sheets for each fragrance oil?

Are your products phthalate free?

Are your products cruelty-free?

I need certification that your products are cruelty-free through the Leaping Bunny program. Are you certified?

Safety & Documentation

Can you help/advise me on the use of fragrance oils?

Can you help me with a candle testing question?

What type of wax is best for candles and melts?

Will your fragrances work with cold process soap?

How to Use Our Products

Our Products

What type of payment do you accept?

Do you keep my credit card information on file?

Do you offer net (30) for business accounts?

How do I use a gift card or coupon code to pay for my order?

May I use more than one form of payment on a single order?

I forgot to use a coupon code! Can you apply it to my order?

I was charged tax on my order and should be exempt. Can you remove the tax?

How do I become tax exempt with Midwest Fragrance Company?

Payment Information

Do you ship internationally?

What methods do you use to ship orders?

What are your shipping costs?

How long will shipping take?

Do you offer a local pickup option?

Shipping Information

I placed an order but did not receive a confirmation. Can you help?

I accidentally entered the wrong shipping address. Now what?

I need to make a change/adjustment to my order. Is that possible?

Where is my order?

My tracking indicates my order was delivered, but I can't find it. Can you help?

My oils leaked during transit. Help!Updated a year ago